Shipping & Returns

Shipping

US & international shipping to most of the countries in the world is available when ordering Products from our Website. We offer free shipping worldwide! 

We are committed to apply to the same quality standards for the shipping as we do for all aspects for JEFRREYSAWYER®.

You must pay all shipping and handling charges (“Shipping Charges”) in addition to the purchase price for the Product. The Shipping Charges will depend on the value of your order and the country to which the Products are being shipped. Details of the Shipping Charges will be transparently listed during the checkout process. All Shipping Charges will be shown to you before you complete your purchase.

The shipping time will depend on your exact destination and your country’s custom handling, but mostly varies around 3-7 days. However, specific shipping times cannot be guaranteed.

Returns & Refunds

Our primary goal is to make all of our customers 100% satisfied.

Returns

JEFRREYSAWYER® aims to make you happy, and we back that up with our return policies. If you're not pleased with your purchase, please contact us and we will give you a refund or replacement for the same product. While we hope it doesn't come to that, we'll make it as painless as possible with our "30-day Satisfaction Guarantee."

To return your order, please contact us via email at contact@jeffreysawyerwatches.com

We will highly appreciate it if you can provide the following details to speed up your request.:

  • Name
  • Order Number
  • Reason for return
  • Screenshots/Pictures/Videos showing the exact issue you are having with our product

To qualify for a refund or replacement, items MUST be returned in its original packaging. Upon receipt of the returned product, a replacement will be sent immediately or a refund will be applied using the original payment method. Please note that payment processed via debit/credit card may take 5-10 business days to be completed depending on your bank’s policies.

Return shipping fee in returning your product for a reason other than that it is defective will be deducted from your refund amount.

A restocking fee of $9.99 may also apply depending on the reason of the return.

Please note that only purchases made directly from jeffreysawyerwatches.com qualify for our return policy. For all other JeffreySawyer products, please contact your authorized reseller for merchant guarantee

If you are experiencing technical issues with your product, we encourage you to visit our FAQs or contact us at contact@jeffreysawyerwatches.com

Rest assured that we will do our best to assist you with ANY of your concerns


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@jeffreysawyerwatches.com 

Shipping
To return your product, you should mail it to:

Cubert Inc
51 Wolseley StToronto, ON M5T 1A5
Toronto, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Upon request, we may be able to provide a prepaid return shipping label and deduct the cost from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.